FAQ’S
How long does shipping take?
Shipping times vary based on your location and selected shipping method. Most orders arrive within 4–7 business days after processing.
How long is processing time?
Processing typically takes 1-2 business days before shipment.
Is the hair 100% human hair?
We specialize in luxury raw virgin hair and premium Remy human hair.
Can the hair be dyed or bleached?
Our virgin and raw hair can be coloured, bleached, straightened, and curled when professionally handled.
How many bundles do I need?
12″–16″: 2–3 bundles
18″–24″: 3–4 bundles
26″+: 4 or more bundles recommended
How do I maintain my hair?
We recommend:
Sulphate-free shampoo and conditioner
Minimal heat usage
Wrapping hair at night with a satin scarf or bonnet
Regular moisturizing and detangling
Do wigs come customized?
Some wigs may come pre-plucked or lightly customized. Please review individual product descriptions for details.
Can I return or exchange my order?
Orders can be returned or exchange within 15 days after the delivery is complete
Do you offer tracking?
Once your order ships, tracking information will be emailed to you.
What payment methods do you accept?
We accept major debit/credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.